Support for Tokens, Meters and Utility Services
Get assistance with prepaid token issues, water meter support, electricity meter support, registration, billing, installation queries, and technical utility support.
Choose the Right Support Area
The EDM Solutions Support Centre routes support requests into our Core system so the correct team can review the issue, track the request, and respond with the right information.
Token Support
For prepaid token purchase issues, token delays, rejected tokens, incorrect meter numbers, or token loading problems.
Water Meter Support
For water meter issues, no water after token, meter faults, valve concerns, readings, or site-related meter questions.
Electricity Meter Support
For electricity meter issues, prepaid electricity token support, meter errors, supply concerns, or prepaid meter queries.
Registration Support
For property registration, meter registration, onboarding information, account references, and client setup support.
Billing Support
For billing questions, statement support, account queries, usage concerns, and utility management support requests.
Installation Support
For installation queries, site preparation, meter replacement, technical checks, field support, and project-related assistance.
Support Requests Are Routed Into the EDM Core System
The current EDM Support Centre is integrated with the Core operations system. When a support request is submitted, it can create a support ticket with the correct support type, issue details, attachments, and customer information.
For now, this page acts as the professional support landing page, while the working support form remains inside the existing Core Support Centre.
Support requests may include:
- Support type and issue category
- Customer name and contact details
- Meter number or account reference
- Token number or purchase reference
- Error messages or screenshots
- Property, complex, or unit details
Open the EDM Solutions Support Centre
Submit your support request through the working Core Support Centre so the correct support team can receive and track your request.